Privacy Policy

1. Introduction

Padel Culture Pty Ltd (ABN 99 697 655 306, ACN 697 655 306) (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, disclose and manage your personal information when you interact with our website at padelculturepty.site and our padel sports services in Western Australia.

2. Collection of Personal Information

2.1 What We Collect

We may collect the following types of personal information:

• Full name, email address, phone number and postal address when you make a booking or enquiry
• Payment information (processed securely by our payment provider; we do not store card details)
• Date of birth and skill level when you register for coaching programs or leagues
• Communications you send to us, including via the contact form or email
• Usage data, including pages visited, time spent and referral source, collected through cookies and analytics
• Device information such as browser type, operating system and IP address

2.2 How We Collect Information

We collect personal information directly from you when you:

• Book a court, coaching session or event through our website
• Submit a contact or enquiry form
• Subscribe to our newsletter or communications
• Create an account on our website
• Interact with our social media channels

We also collect information automatically through cookies, web server logs and analytics tools when you visit our website (see Section 4).

2.3 Sensitive Information

We do not knowingly collect sensitive information as defined by the Privacy Act 1988 (such as health information, racial or ethnic origin, or political opinions). If you provide such information inadvertently, please contact us and we will take steps to remove it.

3. Use and Disclosure

3.1 Purpose of Collection

We collect and use your personal information for the following primary purposes:

• Processing and fulfilling court bookings, coaching enrollments and event registrations
• Communicating with you about your bookings, services and account
• Sending promotional updates and newsletters (with your consent)
• Improving our services, website functionality and customer experience
• Complying with legal and regulatory obligations

3.2 Disclosure to Third Parties

We may disclose your personal information to:

• Payment processors to facilitate secure transactions
• Analytics providers to help us understand website usage
• Law enforcement or regulatory bodies when required by law
• Service providers who assist in operating our business, subject to confidentiality obligations

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we use include:

• Essential cookies — required for website functionality such as session management and security
• Analytics cookies — help us understand how visitors interact with our site so we can improve it
• Preference cookies — remember your settings and choices for a personalised experience

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. For further information, refer to APP 13 regarding the use of government-issued identifiers and online tracking.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure (APP 11). Measures include:

• SSL encryption for all data transmitted through our website
• Secure storage of personal information with access controls
• Regular review and updating of our security practices
• Limiting access to personal information to authorised personnel only

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Rights — Australian Privacy Principles

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

• Access (APP 12) — You may request access to the personal information we hold about you
• Correction (APP 13) — You may request correction of inaccurate or incomplete personal information
• Complaint (APP 15) — You may complain to us or to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
• Withdrawal of consent — You may withdraw consent for direct marketing communications at any time by contacting us or using the unsubscribe link in our emails
• Data portability — Where technically feasible, you may request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely destroy or de-identify it in accordance with APP 11.2.

8. International Transfers

Our website is hosted in Australia. If personal information is transferred overseas, we ensure it is handled in accordance with the APPs and take reasonable steps to ensure the overseas recipient does not breach the APPs (APP 8).

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If we become aware that we have collected personal information from a child under 16 without verified consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date shown below. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Entity: Padel Culture Pty Ltd
• ABN: 99 697 655 306
• ACN: 697 655 306
• State: Western Australia
• Email: [email protected]
• Website: padelculturepty.site

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Effective Date: 1 January 2026  |  Version: 1.0